Customer Care

CUSTOMER SUPPORT

We offer 24/7 omnichannel support ensuring your customers can reach you whenever and however they like. Outsourcing the customer service operation puts a disruptive business function in the hands of professionals. Thus, allowing your company to focus on the core business and grow. Our clients may choose to outsource the end-to-end customer support function or specific areas of the function, such as: 

EMAIL MANAGEMENT 

We believe that your time should be spent growing the business, not stressing over emails. We can provide your business with the support it needs to maximise efficiency, Sue can manage all your incoming emails; forward specific emails to the most relevant persons/departments, flag emails that need actioning, respond to light-touch enquiries and take care of the rest so you can focus on the core business.

LIVE CHAT SOLUTIONS

Through our experience we have identified the importance of digitising your business and giving your clients different ways they can communicate with you. Sue can handle your Live Chat function so that your clients can access your services however they like, whenever they like, keeping things as effortless as possible for your clients.

SOCIAL MEDIA MANAGEMENT

Many businesses treat social media marketing as a set-and-forget way of getting their name out there. Sure, you may produce new content, but unless you respond to messages, comments, and reviews, followers will only see you as a business account looking to earn profits. At Zenith Connect we want to help you to show your customers that you care by swiftly acting on customer feedback and enquiries through management of your social media page/s including posting and responding to direct messages or comments to ensure a high-quality level of customer service and closed-loop feedback. 

SEASONAL AND OVERFLOW SUPPORT

Workforce planning is a difficult task, especially when predicting call volumes, when having unexpected high call volumes, customer experience can suffer as the ability to timely answer each and every call while still providing the same quality of service is difficult to achieve. Through our overflow support, our clients’ can efficiently respond to their customers needs, enhancing their experience whilst meeting internal performance metrics. We offer a flexible service that supports businesses through their busiest periods. This includes seasonal support where we can manage your customer support during business shut-down periods.

 

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