Why should you opt for a virtual receptionist?
Have you ever wondered what it’s like to not receive hundreds of calls on a constant basis, stopping you from your schedule on a daily basis? Time is money and the more valuable time you spend on the phone, that time could have been spent on important work which needs to be done such as growing your business.
While once in a while you’d still have to take calls, havign someone do it for you would save you hundreds of hours on end every year – especially if your line is always busy. Not only this but apart from saving time, you can also rest assured that you won’t be missing any calls.
Now hiring a receptionist might be costly at times and also time-consuming, that’s why many businesses are opting to hire a virtual receptionist.
What are the benefits?
Saves you money
If you are in need of someone to take care of your calls, and you employ someone to fill in that role, the average cost for a receptionist is approximately €18,000 yearly apart from also having to calculate the benefits, leave and sick.
When opting for a virtual receptionist, these won’t be of any burden to you because you’ll be paying a fraction of that price and you won’t have to worry on any benefits, leave or sick because these will be taken care of by the outsourcing company which will provide you a virtual receptionist who will be taking care of your day to day running of calls, and also appointment setting if needed.
Never miss a call
Havign a virtual receptionist means that your phone is being answered on a constant basis within your business hours. This means that there won’t be any missed calls as someone is always available and ready to take calls come rain or shine.
The virtual receptionist will be trained in a tailored way to suit your needs and requests. This will ensure that everything runs smoothly and without a hitch, which will give you competitive advantage over your competitors who might be lacking in comunication skills when missing on calls when open for business.
Increase your productivity
Instead of having to stop countless of times throughout your day to have to answer your phone, diverting these calls to a virtual receptionist will help you increase your productivity.
Reason being is that you can rest assured that those phonecalls are being answered and well taken care of, and the time you used to spend answering phonecalls can now be spent doing other important work which you’ve been putting off for a while.
Hiring a virtual receptionist means that you won’t have to worry about the employment and training process. Both take time as you’d have to go through a few applicants to find the right one and then training needs to be provided.
If the employee then chooses to quit, you’d have to repeat it again which would result in a costly process.
Through an oursourcing company you can then hire a virtual receptionist which would be already highly trained, thus saving you time and money.
Your local provider for outsourcing – Zenith Connect
Zenith Connect is a contact centre set-up offering both outbound and inbound services catering for professionals, SMEs and large organisations based in Malta. Zenith Connect is committed in working together with our clients towards finding the best option to fit their individual needs. We invite you to set an appointment with our outsourcing experts at Zenith Connect by calling our offices on 21 332200. Zenith – reaching heights together.